Frequently asked questions

What happens after I pay the deposit?

Once the 50% deposit is received, we schedule a kickoff call to finalize requirements and brand guidelines. You'll get a project timeline and a clear view of next steps.

Do I own the website?

Yes. After final payment, you retain full ownership of the source code, design assets, and content developed for your project.

How do you handle maintenance?

We offer ongoing maintenance and support to keep your site secure, updated, and fast. Custom plans can be scoped during consultation.

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and direct bank transfers through secure billing platforms.

What is your refund / cancellation policy?

The initial deposit is non-refundable as it reserves dedicated project time. If a project ends early, you are only billed for work completed against the agreed scope.

Can you help with a LEO Grow Digital Voucher?

Yes. We can help you understand what may qualify and support digital work connected to the Local Enterprise Office Grow Digital Voucher (50% grant aid, typically €500–€5,000 for eligible software and training). You must have completed a Digital for Business project in the last two years. Applications and eligibility are handled by your Local Enterprise Office — always confirm current rules with them first. Note: bespoke website development is generally not covered by this scheme.